Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
How long does shipping take for international orders?
International orders are typically delivered within 5 to 7 business days via our premium courier partners, depending on your location and customs clearance.
Do you offer a warranty on your jewelry?
Yes, we offer a lifetime guarantee on the craftsmanship of our pieces. We provide complimentary cleaning and minor repairs to ensure your jewelry remains in pristine condition.
What is your return and exchange policy?
You can return or exchange any unworn items in their original packaging within 14 days of delivery. Please note that custom-made or personalized pieces are final sale.
How can I find my correct ring size?
We provide a comprehensive Size Guide on our website to help you measure your finger. Alternatively, you can visit any of our boutiques for a professional fitting.
Are your pieces made of solid gold and silver?
Every Azza Fahmy piece is handcrafted using high-quality materials, including 18kt gold and sterling silver, often featuring intricate calligraphy and hand-set precious stones.
Can I request a custom design or personalization?
We offer bespoke services for select designs, including custom engravings. Please contact our concierge team to discuss creating a unique piece tailored to your vision.